Privacy Policy

Our Commitment to Privacy

Your privacy matters to us. We built Penny with privacy as a core principle. We don't sell your data, we don't share it with advertisers, and we don't use it to train AI models. Your business information stays private.

Information We Collect

We collect the following information:

• Account information: Email address, name (optional)
• Conversation data: Messages you exchange with Penny
• Usage data: How you use the Service (features used, session length)
• Payment information: Processed securely by Stripe; we don't store card details

How We Use Your Information

• To provide and improve the Service
• To remember context across your sessions with Penny
• To process payments
• To communicate with you about your account
• To detect and prevent fraud

What We Don't Do

• We don't sell your personal data
• We don't share your data with advertisers
• We don't use your data to train AI models
• We don't track you across other websites

Data Storage and Security

Your data is stored on servers in the United Kingdom (AWS eu-west-2 region). We use encryption in transit and at rest to protect your information. Access to user data is restricted to essential personnel only.

Third-Party Services

We use the following third-party services:

• AWS: Cloud infrastructure and AI services
• Stripe: Payment processing

Each provider has their own privacy policy and processes data in accordance with GDPR.

Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Export your data in a machine-readable format
• Object: Object to certain processing of your data

To exercise these rights, contact us at privacy@askpenny.ai

Data Retention

We retain your data for as long as your account is active. If you close your account, we will delete your personal data within 30 days, except where we are legally required to retain it.

Cookies

We use essential cookies only — those required for the Service to function (authentication, session management). We do not use tracking or advertising cookies.

Children's Privacy

Penny is not intended for use by individuals under 18. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on the Service.

Contact

For privacy-related questions or to exercise your rights, contact us at privacy@askpenny.ai